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Reaching Your Site or App Destination With a UX Road Map

Planning a vacation and building or improving a digital product have far more in common than you think.

When you travel, you probably plan out top spots to visit, confirm bookings, and make sure everybody knows where to be and when to be there. You probably keep important details in your phone, too. And why? Because you know that after two flights, a long layover, an Uber, and a faulty Airbnb keypad, you won’t remember your first name, let alone all those important details that will make your trip worthwhile.

Sites and apps are the same — after refining all that research, conducting all those interviews, and getting everybody to agree, it’s easy to lose sight of your final destination.

Sites, apps, and software products need careful planning too.

A UX Road Map is really what gets you where you want to go. It organizes key information — conversations with partners and stakeholders, deep-dive competitor research, business requirements, pain points, wish list items, sketches, etc. — into a single, destination-focused document you can reference forevermore.

You likely already have much of the content needed for your UX Road Map. The trick will be to turn your plans and research into a unified strategy. Let’s look at the sections of the Road Map that help keep you and your team on track.

Must-Have Sections of a UX Road Map

Executive Summary

As a part of this section, craft a creative challenge statement that distills the problems, proposed solutions, and benefit to the organization into one single statement. Your statement should be concise, specific, and compelling, capturing the essence of project success. Keep it simple. Your CEO should be able to read it and understand the project’s vision instantly without reading any further.


To that end, this section includes user personas to identify each type of user along with refined information about their individual wants, needs, obstacles, and tasks. Without this information, you cannot define accurate project goals. We even have a set of Dos and Don’ts for creating powerful personas because they’re that important.

The Users section gives your strategy legs to stand on — if someone decides to propose something contrary to user research later on, you get to say, “thanks, but here’s what our users actually need.”

Goals & Objectives

Keep goals to a minimum (we aim for around 5–7) and stick with them. They are your lifeline. Every recommendation in your UX Road Map and every choice you make throughout your project should align with them. Every goal and objective must also be accompanied by a specific metric and a way to measure it. Measurable goals not only create focused actions but also concrete ways to determine success at the end.

Check out The Fundamental Anatomy of Digital Product Goals for more help crafting practical goals that guide decision-making down the line. (Hint: “Create a new website” won’t cut it.)

User Research Data

For each issue you’ve uncovered, provide a concrete recommendation for how to fix it. Displaying the issue and recommendation side-by-side highlights the core of our strategy: locate when and where the issues present themselves, and analyze what that means for future success.

Documented findings provide a repository of information for project members to refer back to when they ask, “Wait, why are we doing this thing again?” Documents are part of the project record, guarding against ideas that contradict user research.

High-Level Scope

Clarifying scope forces your team to take an honest look at your business requirements and get on the same page about what will and won’t be in the new site or app. Even if your team is lassoing the moon, make sure to scope it out accordingly. That includes obtaining review and agreement from everyone on the team, from stakeholders and owners to developers.


This basic understanding of what’s happening when helps you manage expectations for the project’s progress and launch. If you have an organizational milestone you must hit, this section helps you figure out how much you can get done by then and how to carry on strategically beyond this point.

Timeline also involves comparing scope with how long the project is supposed to take. If schedule and scope don’t match, it’s time to either pare things down or extend your timeline. That might involve adjustments in sequencing and prioritization when less-important tasks must be cut — some of the most strategically crucial decisions you can make.


Other Common Sections

  • Benchmarks — Strategic findings and recommendations based on what peers and competitors are doing, or based on oft-mentioned sites and apps to inform direction.
  • CMS Exploration — If you’re not sure what content platform you should build in, set up a list of criteria and weigh your top options directly in your road map. That way, when someone asks, “What if we just use [their favorite CMS here]?” you already have an answer right in the document.
  • Roles & Responsibilities — Use this section to define roles when the team structure is more nebulous than usual, especially if key players are wearing more than one hat or assuming a role outside of their official job title.

Rely on your road map.

From the outset, take the time to document your findings, analysis, and corresponding strategy that will guide you, your team, and your organization to resounding success. When things get muddled or people start asking tough questions, your strategic, comprehensive, carefully thought-out UX Road Map will allow you to share your findings and resulting strategy much more clearly and effectively than having to scramble to prove your efforts are worthwhile.

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About truematter

That’s a whole lot easier to do when you have a crystal-clear, strategic, documented idea of what “better” means from the start.

Author: @JessAndAmen
Graphic: @djosephmachado

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